Beautiful Jewellery designed for you

Terms and Conditions

The website (jesselina.co.uk and jesselina.com)

Jesselina makes every effort to ensure that the information on this website is correct, and does not accept any liability for error or omission.

All material on this website is the copyright of Jesselina. All rights reserved. No part of the Jesselina website may be reproduced, translated, adapted, used or distributed in any way. This website is for your personal, non-commercial use for the perusal and purchase of items.

All details, descriptions and prices of products appearing on the Jesselina website are correct at the time the data was entered. Although Jesselina aims to keep the website as up-to-date as possible, the information appearing on the Jesselina website at a particular time may not always reflect the position exactly at the moment you place an order. All images, sizes, weights and measurements are as accurate as possible, but are not guaranteed.

Information on product, price and availability is subject to change without notice.

In the unlikely event product details display an incorrect price or description, Jesselina reserves the right to cancel and/or refuse your order. If you have been charged, we will refund you the full amount you paid. Should such a situation arise, we will email you as soon as it comes to our attention.

Jesselina may include hyperlinks on this website to other websites or resources operated by parties other than Jesselina. We are not responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites. We do not accept any responsibility for any website not under our control, which may act as a portal for our site, or be connected by hypertext links from our site.

Purchasing

To purchase goods from the Jesselina website you must be at least 18 years of age and provide your real name, phone number, email address, and other requested information.

All orders are subject to acceptance and availability. We reserve the right, at our discretion, to refuse to supply an order, or to hold orders for review.

By submitting your order at checkout you are offering to buy the goods at the price stated subject to our terms and conditions, and your order will only be accepted as a legally binding contract between us after your payment has been received in full.

The credit card address and delivery address must be the same, unless prior approval is given.

You will not own the goods until we have received payment in full and made delivery. You will be responsible for the goods once delivery is made, or delayed by you.

If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.

Postage and packaging will be charged in addition to the price of the items ordered. Jesselina products are not liable for VAT payments.

Payments can be made: via Paypal [ link to Paypal ], by cheque made out to Gillian Rice, or by bank transfer (by prior arrangement).
If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Delivery

All orders will be dealt with as soon as possible, but please bear in mind that each piece is individually and hand-crafted. Generally, delivery times are:

Items in stock will be dispatched within 3 to 5 working days from confirmation of order, or when payment is received. If an item is out of stock, it will be dispatched within 10 to 20 working days from confirmation of order, or when payment is received.
Bespoke pieces based on the design of stock items but adapted for your personal preference will be dispatched within 10 to 20 working days from confirmation of order, or when payment is received.
Commissioned pieces will be dispatched to a mutually agreed timescale, usually between 6 to 8 weeks from confirmation of order. When a design has been agreed, a deposit of 50% of the total cost is required to proceed. The balance is required prior to dispatch.

Delivery is subject to clearance of payment.

Jesselina aims to deliver within the timescales stated although, at times, delivery may be subject to conditions outside our control. All delivery times are approximate and we will not be held liable for any compensation or damages as a result of late or non-delivery.

UK orders are sent by Special Delivery which is; guaranteed to arrive next working day, signed for, trackable, and insured.

For more details about purchasing and delivery see Your Order.

Cancellation

You can cancel your order at any stage until delivery. If you would like to request the cancellation of an order, please contact us and provide the following information at the earliest opportunity before delivery:

Customer name
Order number
Date of your order
The item code and quantity of the item you would like to cancel.

Jesselina reserves the right to cancel and/or refuse any order received that is found to be part of any fraudulent activity, and orders containing information that cannot be verified.

Returns/Exchanges

Every effort is made to ensure that Jesselina consistently delivers high quality hand-crafted products. Please check your order on receipt and, in the unlikely event you are not completely satisfied with it, or there has been any damage in transit or an error in the order, please contact us and provide the following information within 5 working days of receipt:

Customer name
Order number
Date of your order
The item code and quantity of the item
Reason for wising to return the item

If goods are delivered to you damaged or faulty we will arrange replacement at our cost. If you do not inform us within 5 days we shall have no liability for goods said to be damaged on delivery.

A representative of Jesselina will contact you regarding returning your order as soon as possible after receipt of this information to agree a schedule for returning the item.

Items can only be returned unworn and in their original condition, complete with all accessories, and original packaging. For Health and Safety reasons, earrings cannot be returned. Following discussion, Jesselina will (subject to exemptions) agree to exchange, supply a credit note or refund the cost of the item.

Delivery for returns is made at your expense. Goods must be suitably packaged to prevent damage in transit, and sent by Special Delivery signed-for service.

Where an item has been given as a gift, it can be exchanged for another item of the same value, or greater value if the balance is paid. Gift returns are subject to the criteria outlined above.

Bear in mind that Jesselina jewellery is not designed for continual wear or wear while undertaking activities such as gardening or DIY, for example. All Jesselina pieces are hand-crafted to high standards, and are designed to withstand light to normal ‘occasional’ wear, and appropriate handling. Some will include delicate elements (such as thin chains, for example) and should be handled appropriately. For both safety and product care reasons, items (particularly bracelets, watches and rings) should be removed if activities are undertaken which may cause them to be caught on objects in any way.

In the unlikely event that a fault occurs within 30 days of delivery, Jesselina will undertake repair free of charge, provided this has only occurred during light to normal ‘occasional’ wear and treatment, and has not been caused by any rough handling or accident (such as going through a washing machine). Items requiring repair as a result of rough handling or accident after the 30-day period following delivery may incur a charge. This service is provided at the discretion of Jesselina, subject to sight of the item, which must be returned following the returns procedure above.

Security

Jesselina collects personal information directly from you when you place an order via the website. This includes your name, email address, home address, and information relevant to the order such as size etc. Credit card details are entered directly into our payment partner's systems (see following paragraph) and are neither transmitted nor held on our systems. Sometimes we may ask for your telephone number to contact you to discuss your requirements in detail. This information helps to facilitate a personalised shopping experience for you and allows us to process your order. We do not disclose any of the information you give us to any third parties.

Should you wish to pay by credit or debit using phone or email, we can process your order using Virtual Terminal, a secure facility supplied by our payment partner. In this instance, in addition to asking you to supply the same contact information as above, we also ask for your credit or debit card number so that we can process the order. We do not store financial details in any form.

Our payment partner is PayPal, which automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal it resides on a server that is heavily protected. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

Jesselina will make every effort to keep the details of your order and payment secure in so far as it is in our power to do so. However, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from this website.

Privacy

When you place an order, Jesselina will provide a link to the Privacy policy and a consent button for the collection of your personal data. We see this as a value-added service helping you to find useful products or offers. We may also use your information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our website design to better meet our visitors' needs.

At all times, you have the opportunity to opt-out of any service to which you have subscribed. Should you choose to have your name and personal data removed from our database all together, you can do so by contacting us
Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

In addition, we may collect non-personal data about use of the website, such as pages visited, times and volume of use as well as traffic data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.
Website uses cookies keep track of how often you visit our website, the contents of your shopping cart, and previous purchases. A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites. Most browsers are automatically set to accept cookies but you can usually alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items.

By visiting Jesselina.co.uk you are accepting and consenting to the practices described in this privacy policy.

The terms and conditions above are subject to change at any time without prior notice. We recommend that you regularly check these terms and conditions.

These terms and conditions do not affect your statutory rights.