How do I order?

Placing an order for Jesselina jewellery is both straightforward and secure. You can:

order from stock online via the Product pages, or
order a Bespoke piece based on the design of a stock item but adapted for your personal preference, via ‘View Details’ (on a Product page) and the ‘Find Out More’ button (which takes you straight to the Bespoke Order form), or
commission a piece which is completely unique to you, possibly based on a Gallery item, online via the Bespoke page, or contacting us by email or phone.

How much will is cost?

The prices shown, plus delivery, are what you will be charged. There are no hidden costs and VAT is not charged. The cost of commissioning Bespoke jewellery is dependent on the materials used and the time taken to design, make and finish the piece or pieces. You’ll find more detailed information on the Bespoke page.

What if I want a different design?

If you’ve seen something you like on our Product or Gallery pages, but would prefer it in a different colour or size for example, you can use the simple form on the Bespoke page to send us your requirements. Alternatively, you’re welcome to phone us to chat through what you’d like .

How do I work out the size I need?

There are full guidelines on working out sizes for rings, watches, bracelets and necklaces on the Bespoke page.

How can I pay?

Payments can be made:

by credit or debit card via secure online pament via PayPal, or
by cheque (you can print out your order at Checkout to send with payment), or
by bank transfer – please contact us for details.

What is PayPal?

For your security we accept payment by credit and debit cards via PayPal, a third party payment processor which enables secure online card payments, and has over 20 million registered users. When you opt to pay online, a new window will pop up, giving you secure access to the payment site run by PayPal.

How do I use PayPal?

To use this simple, secure online payment facility just add your selected items to the shopping basket, which you can view and amend at any time, and when you are ready to make a purchase, select Checkout. You will then be taken onto the PayPal site and guided through a few simple steps to pay for your order.

Once orders are placed successfully with PayPal, you will receive a transaction confirmation email.

You do not have to be a registered PayPal user to use the facility. However, if you wish to sign up to an account, there is an option to do so at the end of the checkout.

As PayPal opens in a separate 'pop-up' window, the Jesselina website will remain open in the background, and will still be available once your transaction is finished.

Is PayPal secure?

PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches PayPal it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers. Only PayPal has access to your confidential credit or debit card details.

How quickly can you deliver?

All orders will be dealt with as soon as possible, but please bear in mind that each piece is individually hand-crafted. Generally, delivery times are:

Items in stock will be dispatched within 3 to 5 working days from confirmation of order, or when payment is received. If an item is out of stock, it will be dispatched within 10 to 20 working days from confirmation of order, or when payment is received.
Bespoke pieces based on the design of stock items but adapted for your personal preference will be dispatched within 10 to 20 working days from confirmation of order, or when payment is received.
Commissioned pieces will be dispatched to a mutually agreed timescale, usually about 6 to 8 weeks from confirmation of order

Orders for a special occasion

If you need an order to be delivered in time for a special occasion, please ensure that you tell us the date as soon as possible to avoid confusion or disappointment. You can let us know the date an item is required in Additional Information on the Bespoke Order form, or by contacting us.

Urgent orders

Where possible, we do take on urgent orders, and are happy to discuss commissions to tight timescales, but as all the items are hand-made it is preferable not to rush the process. If the gift is required urgently why not buy a Gift Voucher from us? We can provide it at short notice, and the recipient can participate in the design process.

How will my jewellery be delivered?

Packaging

Each piece of Jesselina jewellery is presented in a pretty pink box with a Product Care insert, and packaged to prevent damage in transit.

Postage

UK orders are sent by Special Delivery which is:

guaranteed to arrive next working day
signed for
trackable
insured

If no-one is available to sign for delivery, a card will be left with instructions on how to re-arrange delivery or arrange for collection.

You can let us know if delivery is required on a particular date in Additional Information on the Bespoke Order form, or by contacting us.

The cost for postage & packaging for deliveries in the UK is £4.95. Orders over £100 are delivered free of charge.

Is your jewellery 'ethical'/'green'?

At Jesselina we try to ensure that our suppliers are ethically sound, and that no-one is exploited in the supply of our materials. We do not use 'blood diamonds' or 'dirty gold'. Also, we use some re-cycled materials, and keep as up-to-date as possible with ethical and green issues relating to our business.

How do I look after my jewellery?

You'll find product care guidelines on the Materials page. Please bear in mind that Jesselina jewellery is not designed for continual wear or wear while undertaking activities such as gardening or DIY, for example. All Jesselina pieces are hand-crafted to high standards, and are designed to withstand light to normal 'occasional' wear, and appropriate handling. Some will include delicate elements (such as thin chains, for example) and should be handled appropriately. For both safety and product care reasons, items (particularly bracelets, watches and rings) should be removed if activities are undertaken which may cause them to be caught on objects in any way.

How do I know it’s good quality?

Each piece of Jesselina jewellery is individually made using quality materials to high standards of craftsmanship by skilled and experienced craftspeople in the UK. Where appropriate, pieces bear a Hallmark, which is your assurance that the metal used is Sterling Silver. To find out more about the materials we use, please see the Materials page.